Our Policies and Guidelines
Transparent policies ensuring fair and secure housing for all Arch residents
Arch is committed to providing clear, fair and transparent policies that protect both our residents and our communities. All policies are regularly reviewed to ensure they meet current legislative requirements and best practice standards. Please take the time to familiarise yourself with these important documents.
Policy Categories
Eligibility and Applications
01
Eligibility and Allocations Policy Factsheet
Who can apply for Arch housing and how it is decided who will be offered a property
Last updated: [4Sep2025]
Policy Categories
Tenancy Management
01
Tenancy Management Policy
Standard terms and conditions for Arch tenancies
Last updated: [Date]
02
Rent Policy
How rent is calculated
Last updated: [Date]
Policy Categories
Other
01
Feedback Policy (Complaints and Appeals)
Guidelines for submitting feedback, complaints, and appeals.
General enquiries
For questions about any of these policies, please contact our team:
Phone
(02) 7235 3360
enquiries@archhousing.com.au
Office Hours
Monday to Friday, 8.00am – 4.00pm